Terms of Service

Service scope and coverage

VPNPE provides cross-border access, network acceleration, and subscription services across 110+ countries and 190+ routes, with support for Windows / macOS / iOS / Android / Linux. Check the user panel for specific route options and delivery details.

Login is required to download clients and obtain subscriptions. Eligibility to access genuine installation packages follows the user-panel rules. Network connectivity does not grant eligibility to use third-party platforms; account access, content rights, and regional rules remain determined by those platforms.

Account and subscription use

No email address is required; a username and password are enough to register. Users should keep their login details and subscription address secure and must not disclose or provide them to others. If credentials are exposed or unusual activity is detected, change the password and submit a ticket for help with subscription security.

There is no device limit, for use by the account holder on their own devices. This does not permit sharing an account or subscription with others. Reselling, renting, transferring, or redistributing the subscription as a network service for others is prohibited. Users are responsible for activity authorized through their account. Unauthorized disputed activity may be submitted for review.

Billing and refunds

Monthly subscriptions: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Traffic resets monthly on the activation date, and upgrade price differences are prorated for the remaining days. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. They remain valid until used and do not expire.

Payment methods are Alipay / WeChat / USDT. Check the product type, price, and order details before paying. Monthly subscription resets and data-package usage rules differ; compare the available tiers on the plans page.

A full refund may be requested within 7 days of your first payment. Submit the request through a user-panel ticket within the eligible period and provide the relevant order details for verification. No reason is required. Progress will be handled through the ticket, while receipt of funds depends on the actual payment channel. These terms do not limit other refund rights granted by applicable law.

Acceptable use and account termination

Users must comply with the laws and regulations applicable in their location and to their activities. The service must not be used for unlawful purposes, including fraud, infringement of others' rights, distribution of malicious programs, unauthorized system access, or disruption of network operations. When accessing third-party services, users must also follow those services' account and content rules.

In cases of unlawful use, resale or sharing, threats to network security, or other serious violations of these terms, VPNPE may suspend relevant functions or terminate account services based on risk. Where notification is possible, the reason will be explained through the user panel or a ticket. Users may submit an explanation for review; suspension or termination does not automatically remove refund or appeal rights provided by law.

Service availability and liability

Connection performance is affected by local networks, device settings, carrier routing, and target-platform rules. Maintenance, network failures, or third-party service changes may cause interruptions, speed changes, or limited access to some content. VPNPE does not promise that every route will always be available or that a particular platform or content will remain continuously accessible.

When an issue occurs, record the time, selected route, and error message, then submit a ticket for troubleshooting assistance. VPNPE does not control third-party account actions, authorization changes, or payment eligibility. Liability is determined according to the actual cause and applicable law; these terms do not exclude liability that cannot legally be excluded.

Changes to terms and communication

When service rules or legal requirements change, VPNPE will update these terms and the update month on this page. Important changes affecting subscription rights will be announced through the user panel with their scope and effective arrangements. Rights under existing orders will not be retroactively reduced by updates to the page text.

If you have questions about a change or do not accept it, contact support through the ticket portal before continuing to use the service. Information about account data is available in the Privacy Policy, and common operational questions are covered in the FAQ.